Dispatches
Products purchased through the website will be subject to the shipping and delivery conditions chosen by the user, within those available on the site. The information on the address or shipping location is the exclusive responsibility of the User.
At the moment we use the following companies for our dispatches: Blue express, Starken (Turbus) and Correos de Chile.
- Cost of shipping products:
The cost is calculated based on the address entered and the quantity of products and will be indicated at the time of payment in the shopping cart.
The office will be free for the communes of Rancagua, Machalí, Graneros, Codegua and Mostazal.
- Product delivery time:
The delivery time depends on each shipping company, depending on the service offering available for each region. Without prejudice to the foregoing, MÍSTICA LTDA . will make every effort to ensure that the order reaches the customer as soon as possible.
Same day: Same day dispatch for purchases made until 12:00 am from Monday to Saturday and valid only for the following communes of the sixth region: Rancagua, Machalí, Requínoa, Olivar, Doñihue, Graneros, Codegua, Mostazal.
Communes NOT included in the “Same Day” delivery modality will receive their order within the delivery times of the delivery service selected at checkout, unless a discount promotion applies to shipments where the deadline will depend on the times that manage each dispatch company.
The delivery period begins on the next business day from when the customer receives confirmation via email that their order has been paid. (business days include Monday to Friday, holidays are excluded).
MÍSTICA LTDA . is not responsible for delays caused due to incorrect data entry by customers, it is the customer's responsibility to verify that their contact information is correct before closing their order. Likewise, MÍSTICA LTDA . is not responsible for delays caused by shipping companies.
For special events such as: Cyber Day, Cyber Monday, Mother's Day, Father's Day, Christmas and similar, the dispatch could extend longer than the regular time.
Deliveries will be made from Monday to Friday from 8:00 a.m. to 10:00 p.m. In the case of the communes included in the “Same Day” delivery mode, deliveries will be extended until 3:00 p.m. on Saturdays.
The person receiving the order must be of legal age (+18 years) and be able to leave their information to the delivery person as proof of receipt of the order. If at the time of delivery there is no recipient, your address is incorrect or incomplete, the package will be retained by the shipping company to make a second and final dispatch attempt, which could cause delays in delivery or the return of this to the sender. In the event that this happens and a return is made, the situation will be informed via email and the customer may request the reshipment of the product, assuming the costs involved.
It is the customer's responsibility to review and check, upon receipt of the product, the correct delivery of their shipment. You must immediately report any problem, damage or missing product to the shipping courier staff. Failure to perform this action in a timely manner exempts MÍSTICA LTDA . of all responsibility, since it does not have the verification that the recipient must carry out by law. Problems generated by the customer's responsibilities will not be causes for cancellation of a purchase.
